About the Role
Answer phone and take reservations
Assign rooms
Answer emails and make reservations
Check in guests that are coming in
Check out guests that are done with their stay
Call guests to confirm their bookings a day before
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Night shift hours are 11pm to 7am.
Present statements of charges to departing guests and receive payment.
Other duties include general cleaning in guest areas and back areas.
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