Full time

Front Desk Supervisor

Posted by Sonesta Hotels • Old Toronto, Ontario, Canada

📍 Old Toronto, Ontario 🕒 March 03, 2026

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About the Role

Description
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of SonestaA+ Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyone
Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
Responsible for the supervision of the security of cash, credit card ...
                

Job Details

Location Old Toronto, Ontario
Job Type Full time
Category Supervisors of Office and Administrative Support Workers
Posted March 03, 2026
Deadline April 12, 2026

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