Front Desk Operations Supervisor

Lead front desk operations as a Hotel Clerk Supervisor. Oversee room assignments, reservations, and guest management while ensuring excellent service and addressing guest concerns promptly.
In this supervisory role, you will manage the registration process for incoming guests, including assigning rooms and verifying reservations. You'll also process payments upon check-out and handle any telephone communications or messages. An essential part of the job will be investigating and resolving any guest complaints or claims to uphold the hotel's reputation.
Key Responsibilities:
• Handle room reservations, including changes or cancellations
• Register guests and efficiently assign rooms
• Calculate charges and complete payment transactions
• Answer phone calls and relay pertinent messages
• Investigate and resolve guest claims or complaints
Requirements:
• Experience in front desk or guest service roles
• Strong interpersonal and communication skills
• Abili...