Full-time

French Quality Specialist - Lisbon, Portugal

Posted by Foundever • Lisbon, Lisbon, Portugal

📍 Lisbon, Lisbon 🕒 February 28, 2026

About the Role

French Quality Specialist - Lisbon, Portugal

French Quality Specialist - Lisbon, Portugal

Req ID#: 404830

Lisboa, Portugal, PT

Job Description:

Come and work with us.

We are looking for a French Quality Specialist to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

  • Strong emphasis on assessing Audits via Data Analysis

  • Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls.

  • Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)

  • Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring

  • Reports script pro...
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