Freight Forwarder Assistant

Job Req Number:
Time Type: Full Time

Logistics or Warehouse Coordination:

1. Work closely with freight, warehouse and transport teams to ensure smooth scheduling and dispatch deliveries.
2. Coordinate with drivers and dispatchers to track shipments and provide real-time updates to customers.
3. Assist in route planning and vehicle assignment to optimize delivery schedules.Ensure accurate documentation related to shipments, including invoices, delivery notes, and transport records.

Customer Service & Coordination:

1. Act as the first point of contact for customer inquiries related to shipments, deliveries and service issues.
2. Provide timely updates to customers regarding shipment status, delays, and expected delivery times.
3. Address customer complaints, investigate issues, and coordinate with relevant department for resolution.
4. Maintain strong relationships with all st...