Full-time
Freelance Onsite Technician – 1st / 2nd Level Support (m/w/d)
Posted by Everience Benelux • Xinshi District, Tainan City, Taiwan
About the Role
Job Description
Qualifications
Technical Skills Required:
- Onsite IT support (1st / 2nd level)
- Windows environment, Office 365
- Azure & Entra ID
- Apple environment (Mac, iPhone, iPad)
- iTunes
- JAMF (strong asset)
- Hardware support (PCs, Macs, printers, scanners…)
- Ticketing tools (ITIL)
Main Responsibilities:
- Support to end-users on workstations and mobile devices
- Installation, replacement, relocation, and removal of IT equipment
- Troubleshooting hardware and software incidents
- Support for monitors, printers, scanners, and docking stations
- Receiving, inventorying, preparing, and installing IT equipment
- Providing clear and timely feedback to users and ensuring proper ticket updates
Qualifications
Expected Profile:
- Minimum 3 years of onsite support experience
- Excellent cust...
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