About the Role
The Fraud Specialist is responsible for identifying, preventing, and managing fraudulent activity across orders and payments. This role works closely with customer support, operations, and finance. This is a specialist role, not general CS.
Core Responsibilities
- Review flagged orders for potential fraud
- Evaluate customer accounts, order behavior, and risk signals
- Place orders on hold, cancel, or release based on risk assessment
- Handle US chargebacks end-to-end (Visa, Mastercard, Amex)
- Prepare and submit chargeback representment when applicable
- Maintain chargeback ratios within acceptable thresholds
- Work with CS agents on fraud-related customer inquiries
- Identify fraud trends and recommend prevention improvements
- Coordinate with payment processors, banks, and fraud tools
Required Skills & Experience
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