fraud specialist

The Fraud Specialist is responsible for identifying, preventing, and managing fraudulent activity across orders and payments. This role works closely with customer support, operations, and finance. This is a specialist role, not general CS.
Core Responsibilities
Review flagged orders for potential fraud
Evaluate customer accounts, order behavior, and risk signals
Place orders on hold, cancel, or release based on risk assessment
Handle US chargebacks end-to-end (Visa, Mastercard, Amex)
Prepare and submit chargeback representment when applicable
Maintain chargeback ratios within acceptable thresholds
Work with CS agents on fraud-related customer inquiries
Identify fraud trends and recommend prevention improvements
Coordinate with payment processors, banks, and fraud tools
Required Skills & Experience
Proven experience managing US chargebacks for e-commerce
Strong understanding of card networks, reason codes, and timelines
Experience evaluating fr...