Fraud Analyst

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.

About The Job

The Fraud Analyst plays a critical role evaluating, reviewing and mitigating risks and ensuring organizational practices are in-line with client contractual requirements, external regulations, as well as internal policies and procedures.

Responsibilities:

• Be Dedicated to inspecting current transactions and interactions for the program
• Address outstanding callouts that have led to or may lead to fraudulent activities and possible risks
• Maintain the credibility of the interactions coming from IntouchCX
• Recommend processes that will improve the integrity of all instructions that are being handled by the program
• Review tickets handled by CSRs for any triggers or r...