About the Role
About the Job
The Fraud Analyst plays a critical role evaluating, reviewing and mitigating risks and ensuring organizational practices are in-line with client contractual requirements, external regulations, as well as internal policies and procedures.
As Fraud Analyst, You Will…
- Be Dedicated to inspecting current transactions and interactions for the program
- Address outstanding callouts that have led to or may lead to fraudulent activities and possible risks
- Maintain the credibility of the interactions coming from IntouchCX
- Recommend processes that will improve the integrity of all instructions that are being handled by the program
- Review tickets handled by CSRs for any triggers or red flags
- Review transactions that may lead to Risks, Fraud, or Manipulation
- Validate reported incidents from the Zero-Tolerance policy along with client call-outs and provide feedback to employees to correct behavior and pre...
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