Forecasting Analyst

Job Description
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About The Job
We are looking for a Forecasting Analyst to join the Workforce Management team and help drive our data-first culture. As a WFM Forecasting Analyst, your mission is to turn data and insights into actionable contact forecasts and to provide the customer service teams with information about potential changes to the staffing needs.
As Forecasting Analyst, You Will…
Develop and maintain a comprehensive forecasting model, using regression analysis knowledge
Utilize Workforce Management tools to forecast ...