Food Service Associate

Key Responsibilities

• Handle inbound and outbound calls, chats, or emails related to food retail orders, promotions, and inquiries.
• Assist customers with placing, modifying, or canceling orders.
• Provide accurate information on product availability, pricing, and delivery options.
• Resolve customer concerns with professionalism and empathy.
• Promote special offers and upsell products to enhance customer satisfaction and campaign performance.
• Ensure compliance with company policies and food safety standards.
• Document customer interactions accurately in CRM systems.
• Collaborate with team members to meet campaign targets and service-level agreements.

Qualifications

• Minimum of 6 months BPO experience preferred.
• Strong communication skills in English (verbal and written).
• Customer service-oriented with a positive and professional demeanor.
• Ability to multitask and a...