About the Role
A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
**What will I be doing?**
As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Supervise Room Attendants
+ Daily allocation of rooms and deep cleaning tasks to team members
+ Manage guest requests, including VIP amenities and communicating them to the relevant team members
+ Routine inspection of guest bedrooms to ensure they meet standards
+ Achieve positive outcomes from guest queries in a timely and efficient manner
+ Carry out lost property procedures
+ Report maintenance issues to...
**What will I be doing?**
As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Supervise Room Attendants
+ Daily allocation of rooms and deep cleaning tasks to team members
+ Manage guest requests, including VIP amenities and communicating them to the relevant team members
+ Routine inspection of guest bedrooms to ensure they meet standards
+ Achieve positive outcomes from guest queries in a timely and efficient manner
+ Carry out lost property procedures
+ Report maintenance issues to...
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