Five9 Technical Support Engineer/ Platform Admin

This will be on a Hybrid Setup in IBEX Shaw, Mandaluyong, and Night Shift.

About the Role

We're seeking a Five9 Platform Administrator & Workforce Analyst to join our Ops

Enablement Team. This hybrid role (75% Platform Administration / 25% Workforce

Management) is essential to optimizing our contact center technology stack and supporting our rapid growth. The ideal candidate will be a technical expert in Five9 platform administration with complementary workforce management skills.

Primary Responsibilities

Five9 Platform Administration (75%)

System Configuration & Management:

●      Serve as the primary Five9 platform administrator, managing system configuration, user setup, and permissions

●      Configure and maintain call flows, IVRs, queues, campaigns, and routing strategies

●      Manage integrations between Five9 and other business systems (CRM, ticketing, etc.)

●      Implement a...