Five9 Platform Administrator

Overview

Client is seeking a Five9 Platform Administrator & Workforce Analyst to join our OpsEnablement Team. This hybrid role (75% Platform Administration / 25% WorkforceManagement) is essential to optimizing our contact center technology stack and supporting ourrapid growth. The ideal candidate will be a technical expert in Five9 platform administration withcomplementary workforce management skills.

Qualifications

Preferred Qualifications● Five9 certification(s) or equivalent vendor certifications● Experience with contact center integrations (CRM, ticketing systems, analytics platforms)● Basic workforce management knowledge and experience● Familiarity with SQL, APIs, and data visualization tools (Looker preferred, Tableau,Power BI)● Previous experience in a fast-growth technology company

Responsibilities

Primary ResponsibilitiesFive9 Platform Administration (75%)System Configuration & Management:● Serve as the primary Five9 platfo...