Fit4Less Manager - Markham Cochrane

Who is a Fit4Less Manager?

The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for Members and Associates.

Job Summary

• Manages, monitors and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand.
• Offers and ensures consistent friendly customer service.
• Completes and leads cleanliness duties using standards, policies, processes and guidelines.
• Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment.
• Leads and trains the handling of member concerns and resolves escalated member complaints.
• Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectations.
• Manages direct reports and the people requi...