Part time
FirstAlt Trip Services Rep l
Posted by First Student Shared Services • United States, Utah, United States
About the Role
Job DescriptionMajor ResponsibilitiesAct as the main point of contact for clients in regard to routing, student information, school schedules, etc. Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members. This position requires a high level of customer service communication and care Handle escalated situations with a sense of urgency, calmness, and professionalism When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document Manage the day to day...
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