First Point of Contact Technical Support

Become a Technical Support Representative at MCI in Sydney, NS, the first point of contact for customers. Deliver exceptional service while resolving technical issues and enhancing overall customer experience.
In this essential role, you will respond to customer inquiries professionally and efficiently. Your focus will be on achieving first-contact resolution for technical issues while maintaining accurate documentation. Collaborating with various departments, you will ensure comprehensive issue resolution and provide top-tier customer support.
Key Responsibilities:
• Respond to inbound/outbound customer inquiries promptly
• Resolve technical issues, aiming for first-contact resolution
• Collaborate with departments for complex issue resolution
• Document customer interactions in internal systems
• Escalate unresolved issues when necessary
Requirements:
• Must be 18 years of age or older
• Strong written and verbal communication skills
• Basic proficien...