First Line Support

Exciting NEW Role Available!

First Line Customer Support

Based in Wolverhampton

£12.60 per hour

Full Time Rota Basis - Working hours between 5:00am and 11:00pm

Temporary to permanent

Our client is currently recruiting for a First Line Customer Support Advisor to join their growing company based in Wolverhampton. This is a fantastic opportunity to join an incredibly successful business that offers progression opportunities AND flexibility with hybrid working. If you have customer service experience, this role could be for you!

Role Summary

Acting as the first point of contact to both internal and external customers.
Managing incoming telephone calls/queries to client SLA standards.
Managing outgoing telephone calls/queries.
Managing customer e-mails to company quality standards.
Logging incoming calls and emails into incident ticketing tool.
Provide initial assessment of all incidents/requests, attempt to resolve, an...