About the Role
Fintech Customer Support Advisor – Spanish & English Speakers (B2)
Location: Lisbon, Portugal | Schedule: 24/7 On-Site
Start Date: 16th April 2026
About the Role
Join an international customer operations team supporting one of the most innovative digital banks in Europe.
As a Fintech Customer Support Advisor, you will be the first point of contact for customers via phone, email, and chat. Your mission is to deliver exceptional, empathetic support while resolving a wide range of banking queries efficiently and fairly. You will play a key role in ensuring customers feel heard, supported, and empowered — helping make money work for everyone.
Your Responsibilities
- Resolve customer queries across chat, phone, and email, aiming for first-contact resolution.
- Take full ownership of cases end-to-end, including complex situations.
- Support fraud investigations, dispute r...
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