About the Role
1. Collection tasks Assist GBS teams with unreconciled items (2nd level escalations). Coordinate receipt identification with GBSI, customers, and Customer Care. Contact banks regarding unidentified, sanctioned, or unapplied payments. Conduct daily collections followups with cash customers. Handle daily communication with two cashiers regarding missing details. Follow up and coordinate dispute resolution progress with the Customer Care Team. Enforce credit restrictions 2. General Ledger and accounts payable tasks Preparing and distributing payment remittances to vendors Reconciling vendor statement of accounts with Company records Follow up with accounts creation teams on status of account creation Coordinating with the internal team to resolve supplier invoice RFIs raised by shared service centre team 3. Customer Service & Stakeholder Engagement Attend to walkin customers, emails, and phone calls on general AR matters. Respond to queries from internal stakeholders (Service Delivery, Le...
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