Filed Service Engineer

Position : Field Service Engineer

Job Description

Roles and Responsibilities

• Technical: Maintains Ophthalmology / Microsurgery equipment
• Electronic/Optical/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
• Business growth: Assists in the growth and direction of business in his/her geographic area
• Repairing, installing, and servicing ZEISS medical technology equipment and software solutions
• Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications
• Competence in delivering remote service to diagnose or repair
• Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutio...