Field Technical Support Engineer

**Job Summary**- This role is responsible for offering comprehensive software services focused on proactive and reactive services for mission critical customers and for enhancing customer satisfaction by addressing their requirements, providing guidance, and resolving challenges within established procedures.The role monitors operational performance, drives field operations deployment, and contributes solutions to prevent recurring problems and incidents.The role also supports business growth, oversees process improvement, assigns responsibilities, troubleshoots complex issues, and provides mentoring to enhance organizational performance.
**Responsibilities**- Elevates customer satisfaction levels through the precise understanding and fulfillment of their requirements, promptly addressing any customer-related challenges and providing appropriate guidance while adhering to established procedures.
- Offers comprehensive software services, encompassing pre-sales, post-sales, an...