Full-time
Field Support Manager (Data Centre)
Posted by Oracle • Netherlands, Netherlands, Netherlands
About the Role
**Job Description**
+ Translates Oracle Field Services International goals into performance objectives for each team member and measures individual performance against plan.
+ Develops employees through regular 1:1s, performance reviews, development and training needs.
+ Masters all service delivery related processes and advises team members on the effective and efficient way to use
+ Oracle support services and products, tools, interfaces and procedures.
+ Responsible for KPI and metrics improvement.
+ Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.
**Responsibilities**
+ Manages team(s) supporting data centre environments, customer environments and/or operations, addresses identified and escalated routine trends and ensures problem resolutions are documented.
+ Manages team(s) conducting end-to-end on-site hardware insta...
+ Translates Oracle Field Services International goals into performance objectives for each team member and measures individual performance against plan.
+ Develops employees through regular 1:1s, performance reviews, development and training needs.
+ Masters all service delivery related processes and advises team members on the effective and efficient way to use
+ Oracle support services and products, tools, interfaces and procedures.
+ Responsible for KPI and metrics improvement.
+ Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.
**Responsibilities**
+ Manages team(s) supporting data centre environments, customer environments and/or operations, addresses identified and escalated routine trends and ensures problem resolutions are documented.
+ Manages team(s) conducting end-to-end on-site hardware insta...
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