Field support engineer

Your mission

We are seeking a Field Support Engineer who possesses the Return-to-Service mentality found in elite manufacturing company field representatives. You will be the technical cornerstone of our Austin operations.
This role requires a rare duality: You must have the urgency and resourcefulness to fix a machine when parts and time are scarce, but the discipline and clarity to document that fix so our engineering team in Germany can learn from it. You are not just a repair technician; you are a forensic investigator.

Key responsibilities:

• Rapid Triage & Resolution: Execute high-pressure diagnostics on complex electromechanical and IT systems. Your goal is immediate operational continuity. You don’t panic; you figure it out.               
• Forensic Documentation (The Feedback Loop): This is as critical as the repair itself. You must translate chaotic, real-world failure modes into structure...