Field Support Analyst

Field Support Analyst

Come to one of the biggest IT Services companies in the world! Here you can transform your career. At TCS we believe that people make the difference; we live a culture of unlimited learning full of opportunities for improvement and mutual development.

Responsibilities

• Follow‑up and support of Desktop / Laptop and Mobile Devices
• Stock and asset management
• Provide 2nd line IT support for all internal departments
• Guide, assist and follow up on client questions, problems or troubleshooting (hardware and software)
• Install and configure PCs and peripherals on request
• Maintain and improve customer service and availability
• Develop and maintain documentation for all ICT support related subjects and produce reports as required

Mandatory Skills

• Advanced English
• Experience in PC and/or mobile telephony support
• Basic knowledge ...