Field Support Analyst

Role Overview We are looking for a hands-on Field Support Analyst with strong experience in end-user support, SLA management, device troubleshooting, and asset management. This role is responsible for providing on-site technical assistance, maintaining hardware inventory, and ensuring high-quality support for laptops, desktops, handheld devices, printers, and Mac/Windows environments. The ideal candidate has solid experience with Desk Side Services, AMT Asset Management Software, and hardware lifecycle management, along with intermediate English communication skills. Key Responsibilities Provide on-site user support for hardware, software, and network-related issues. Troubleshoot and support Windows PCs, laptops, printers, handheld devices, and Mac hardware. Manage and maintain hardware inventory using AMT Asset Management Software. Ensure SLA compliance, timely incident resolution, and professional user interaction. Handle ticket management within IT service management (ITSM) or ticke...