Field Services – Service Operations Lead

Field Services – Service Operations Lead

Our Field Services – Service Operations Lead will oversee the planning, coordination, and execution of field service activities to ensure high-quality service delivery, operational efficiency, and an exceptional customer experience.

This role is responsible for managing day-to-day field operations, optimising service processes, coordinating and managing the partner network, and driving continuous improvement across service workflows.

Acting as the primary link between customers, internal teams, and field staff, the Lead ensures service commitments are met, SLAs are achieved, and all operations comply with company standards, safety regulations, and best practices.

This position plays a critical role in enabling service excellence by improving operational throughput, reducing downtime, overseeing service quality, and implementing tools and processes that enhance prod...