Field Service Manager

The purpose of this position is:
• To provide operational management to the service business for HK, Macau and Taiwan. This role plays a considerable
part in strategic direction setting and leadership of the HBS service business
• Manage Service business unit operation
• Provide the leadership necessary to ensure that the service department meets customer needs, support sales, and
achieves business financial objectives
• Work closely with management for the implementation of SBU plans & strategies and company wide initiatives to
maximise customer satisfaction and company goodwill

Key Areas of Responsibility:
• Meeting monthly, quarterly and annual financial targets
• Performance management, career and succession planning for all service employees
• Business improvement, achieving aggressive productivity targets
• Account management of defined key accounts
• Accurate planning and forecasting of business performance
• Act as spokesperson an...