About the Role
Multilingual Service Support Engineer – Madrid, Spain
Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region.
The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience.
Key responsibilities include:
- Delivering remote support via phone, email, and chat to customers, distributors, and colleagues
- Troubleshooting issues related to Central Control systems, software, and network connectivity
- Managing service-related tasks such as database migrations, remote diagno...
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