Field Service Engineer

Multilingual Service Support Engineer – Madrid, Spain

Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region.

The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience.

Key responsibilities include:

• Delivering remote support via phone, email, and chat to customers, distributors, and colleagues
• Troubleshooting issues related to Central Control systems, software, and network connectivity
• Managing service-related tasks such as database migrations, remote diagnostics, and system optimisat...