Field Service Engineer

Overview

This position performs technical service and support day-to-day business on Agfa and 3rd party products to customers and internal staff. Focus on direct customer contact / escalations.

Responsibilities

• Accountability for professional system installation (site inspection before physical installation, installation / upgrade).
• Accountability for system acceptance (shared responsibility with sales and applications).
• Repair and fix in time and in line with Service agreements in a professional way.
• Ensure technical knowledge transfer to customer / dealer and within the Agfa organization.
• Accountability for the application of best practice processes and procedures (escalation, sign off, problem logging, service call handling).
• Accountability for customer satisfaction on project implementation and issue handling.
• Accountability of call screening (on site / remote).
• Minimizes e...