About the Role
Job Description
The Field Services Technician will work closely with the functional teams (NOCC Manager, Service Delivery Manager, Operations Engineering Manager and National Support Services Manager and local Field and Engineering personal) as well as customers and sub-contractors to provide maximum exposure to operational issues and priorities. Will be locally supervised by NSW Field Services team lead
RESPONSIBILITIES:
Oversight and maintenance of operational processes, disciplines and escalation of issues internally and externally as appropriate to ensure compliant customer service.
Ensure that customers receive appropriate and timely reporting as required by the Contracts.
Lead regular service reviews and other forums to ensure that operational services and issues are managed successfully.
Ownership and resolution of opera...
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