FCT Onshore

Semi-Voice Customer Service Representative to join our mortgage support team in Bangalore. The role involves handling customer interactions across both calls & (emails, chat, documentation) channels, ensuring smooth processing of mortgage-related queries and delivering excellent customer service<br /> Key Responsibilities <ul> <li> <p>Manage inbound and outbound calls related to mortgage applications, payments, and servicing.</p> </li> <li> <p>Respond to customer queries via email and chat with accuracy and professionalism.</p> </li> <li> <p>Assist borrowers with loan application status, documentation requirements, and repayment schedules.</p> </li> <li> <p>Verify customer information and update records in mortgage servicing systems.</p> </li> <li> <p>Escalate complex issues to senior representatives or specialized departments.</p> </li> <li> <...