FBS Workflow Optimization Consultant

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The Workflow Optimization Consultant is responsible for driving operational efficiency across the Digital Workplace organization and supporting process optimization needs across the broader enterprise. This role’s primary focus is to partner with Digital Workplace leaders to analyze, redesign, and modernize workflows—embedding an AI first mindset and identifying where AI and automation can meaningfully improve performance. As a secondary focus, this role also partners with any...