FBS CX Analyst

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Location: Hybrid - Mexico – Working Hours: 8:00 am to 5:00 pm

What You’ll Do:

Analyzing customer data in support of customer experience utilizing technical skills (SQL, Python, AI, dashboarding) and business acumen/problem solving to provide insights to help make data driven decisions for the business.

Experience:

• 5 years of experience.

Skills:

• Proficiency in English (Interview’ll be in English);