full-time
FAE Field Application Engineer (m/w/d)
Posted by VusionGroup SA • Fernitz, Styria, Austria
About the Role
Job Description
Main roles:
- Act as the primary technical interface between global team of solution engineers, key customers, partners and Engage R&D department
- Provide expert guidance on how our products and services can address specific partner and client challenges and requirements
- Troubleshoot and resolve technical issues (on-site and remote)
- Deliver technical training and workshops to solution engineers, key customers, partners, L2 Support teams
- Ensure successful deployment and customer satisfaction
- Gather and relay customer feedback to Product Management and R&D
- Contribute to technical documentation and knowledge base
- Support new product introductions with monitoring of technical KPIs, conduct POC installations and ensure success. <...
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