About the Role
The objective of this position is to achieve or surpass Cosmocity® profit model by meeting or exceeding sales and expense targets, while maintaining a high level of guest service, employee productivity, operational effectiveness and promotional activity.
Key Relationships
•Internal: All Employees in General
• External: Guests, Visitors, Suppliers…
Main Tasks
A. Guest Services
1. Be the Ambassador of fun: create an enjoyable play experience in our facility to encourage repeat visits.
2. Be the expert: Explain game operation or rules to guests and motivate them to play.
3. Ensure all guests are greeted enthusiastically and all team members interact with guests positively and professionally to provide high level of guest’s satisfaction.
4. Audits all complaints reported by the Floor supervisor / Team Leader related to the daily problems happened with guests and solve it in a proper manner.
5. Constantly collect g...
Key Relationships
•Internal: All Employees in General
• External: Guests, Visitors, Suppliers…
Main Tasks
A. Guest Services
1. Be the Ambassador of fun: create an enjoyable play experience in our facility to encourage repeat visits.
2. Be the expert: Explain game operation or rules to guests and motivate them to play.
3. Ensure all guests are greeted enthusiastically and all team members interact with guests positively and professionally to provide high level of guest’s satisfaction.
4. Audits all complaints reported by the Floor supervisor / Team Leader related to the daily problems happened with guests and solve it in a proper manner.
5. Constantly collect g...
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