About the Role
**About ServiceChannel**
ServiceChannel is the leading cloud-based service automation platform for facilities management. Our Managed Services team partners with customers to source, procure, manage, and pay for repair and maintenance services, delivering measurable outcomes across provider performance, asset uptime, spend optimization, and customer experience.
**Role Summary**
The Facilities Manager leads a team of Facility Coordinators and owns day-to-day service delivery across a multi-site portfolio. This role is the primary operational escalation point for customer stakeholders, ensuring adherence to SOPs, KPI delivery, vendor coaching, and data-driven continuous improvement. Customer stewardship and program leadership are core expectations.
**Key Responsibilities**
**Leadership & People Management**
+ Hire, train, coach, and performance-manage Facility Coordinators; conduct quality monitoring and evaluations.
+ Set clear ro...
ServiceChannel is the leading cloud-based service automation platform for facilities management. Our Managed Services team partners with customers to source, procure, manage, and pay for repair and maintenance services, delivering measurable outcomes across provider performance, asset uptime, spend optimization, and customer experience.
**Role Summary**
The Facilities Manager leads a team of Facility Coordinators and owns day-to-day service delivery across a multi-site portfolio. This role is the primary operational escalation point for customer stakeholders, ensuring adherence to SOPs, KPI delivery, vendor coaching, and data-driven continuous improvement. Customer stewardship and program leadership are core expectations.
**Key Responsibilities**
**Leadership & People Management**
+ Hire, train, coach, and performance-manage Facility Coordinators; conduct quality monitoring and evaluations.
+ Set clear ro...
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