Full-time

Facilities Services Manager - Tokyo

Posted by WTW • Japan, Tokyo, Japan

📍 Japan, Tokyo 🕒 February 25, 2026

About the Role

The Role

The Facilities Services Manager is accountable for the day-to-day delivery of facilities and workplace services, ensuring a safe, compliant, and well-functioning office environment. This role acts as the local operational owner, working hands-on while coordinating vendors, landlords, and internal stakeholders. The position plays a key role in supporting a high-quality workplace experience in a hybrid working environment.

Key Responsibilities

1. Workplace Operations & Service Delivery

  • Own the day-to-day delivery of facilities and workplace services, ensuring a safe, compliant, well-maintained, and professional office environment.
  • Conduct regular floor walks and workplace inspections to proactively identify maintenance, safety, security, and workplace experience issues, driving timely remediation.
  • Manage facilities service requests through approved systems, ensuring timely responses, clear communication, and appro...
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