About the Role
Shape & Create - And make it happen!
1. - Plan, Support and solve the issue, by providing guidelines and solutions to customers concerning products, spare parts or installation advice by onsite service, e-mail, line application or phone call for both RoA overseas and Thailand local customer.
- Manage and planning resource for internal technical service team and external authorized service providers for resolve complaint and issue to obtain highest customer satisfactory.
- Planning, sourcing, certify and maintain Thailand authorized service providers for ensuring service coverage of the market.
2. - Handle quality complaint and technical/after sales issue for both RoA overseas and Thailand local customer.
- Gather information of all services, defective/claimed cases and report to manufacturing and relevant parties.
- Record and maintain case information as initial problem database(SF) for product quality implementation.
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