Expert - Operations Support

Description

As a Network Operations Center Engineer specializing in Fault/Incident Management, your role is crucial in monitoring, acknowledging, and resolving network alarms, incidents, and outages. You will be responsible for creating fault tickets, performing first-line troubleshooting, escalating incidents as necessary, updating ticket statuses, and implementing changes and activities based on schedule and quality standards. Your role involves providing timely information on incident status, resolving complaints, and collaborating with support groups and team leaders to ensure efficient incident resolution and network stability.

Your role includes managing the day-to-day operations of our Network Operations Center (NOC), including proactive monitoring, incident resolution, and performance analysis, while also contributing to automation initiatives, configuration management, and CI/CD pipeline support. They will collaborate closely with cross-functional...