About the Role
Tasks:
•Provide expert service support as L3 specialist for the service.
•Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
•Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
•Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
•Problem corrective action plan proposals.
•Deploying bug-fixes in managed applications.
•Gather requirements, analyze, design and implement complex visualization solutions
•Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
•Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.
•Provide technical feedback and mentoring to teammates
Qualifications:
•Willing to...
•Provide expert service support as L3 specialist for the service.
•Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
•Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
•Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
•Problem corrective action plan proposals.
•Deploying bug-fixes in managed applications.
•Gather requirements, analyze, design and implement complex visualization solutions
•Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
•Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.
•Provide technical feedback and mentoring to teammates
Qualifications:
•Willing to...
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