Experience Lead, AI Acceleration Program

**Overview**

We are looking for an **Experience Lead** who is energized by building clarity out of complexity and shaping how AI shows up for internal and external customers at scale. This is a **individual contributor role** within the **AI Acceleration Program** with the goal of paring human expertise with AI to remove repetitive work so we can foster relationships, solve complex problems, and drive outcomes for our customers.

As an Experience Lead, you will act as the orchestrator of connected experiences across high‑priority initiatives. You will translate AI capabilities into cohesive, intuitive, and value‑driven end‑to‑end journeys—aligning business priorities, engineering execution, and customer outcomes. This is not a people‑management role, but rather a high‑impact senior position through influence, visibility, and strategic ownership.

**About the Team:**

This role sits within **Customer Experience & Success (CE&S)** , a global organ...