About the Role
Job Details
Position
This position is dedicated to elevating the brand's retail standards through the delivery of comprehensive training programs and continuous field-based development. By monitoring performance metrics and fostering close collaboration with boutiques and central teams, this role optimizes the selling ceremony and service quality to ensure a consistently exceptional client journey in line with global guidance.
Job responsibilities
This position is dedicated to elevating the brand's retail standards through the delivery of comprehensive training programs and continuous field-based development. By monitoring performance metrics and fostering close collaboration with boutiques and central teams, this role optimizes the selling ceremony and service quality to ensure a consistently exceptional client journey in line with global guidance.
Job responsibilities
- Elevate client experience standards by leveraging CX data insights to provide timely floor coaching and ensure a distinguished level of service across boutiques.
- Monitor digital learning completion and training trackers to ensure all team members are consistently and effectively trained.
- Deliver corporate training programs and development activit...
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