Full-time
Executive / Sr. Executive – Finacle Helpdesk
Posted by IDBI Intech • Navi Mumbai, Maharashtra, India
About the Role
- Providing Finacle Application Support on daily basis
- Corodinating within team for resolutions of issued in various modules
- Attend calls from branches / Operations units
- Resolving issues in various Finacle 10 x modules i.e. Retail Asset, Retail Liability, Operations, CRM, etc.
- Attend calls related to Finacle batch processes / EOD / BOD and resolving them.
- Co-ordinate with L2 teams on escalated calls
- Co-ordinate with Bank’s FCG for seeking approval for backend update as & when required
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