Full time

Executive - Quality Analyst_Telemarketing [FWD]

Posted by Startek • Malaysia, Malaysia, Malaysia

📍 Malaysia, Malaysia 🕒 February 24, 2026

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About the Role

We are seeking a detail-oriented and performance-driven Quality Analyst (Telemarketing) to monitor, evaluate, and enhance the quality of outbound sales calls. The ideal candidate will play a key role in ensuring compliance, improving agent performance, and maintaining high standards of customer interaction. This role requires strong analytical skills, a keen ear for detail, and a passion for continuous improvement in a fast-paced, target-driven environment.
Key Responsibilities: Provide comprehensive support to the Operations team to achieve and maintain client targets
through accurate and timely analysis.
Conduct call monitoring and evaluation to ensure quality and compliance.
Investigate and document complaint cases, developing and implementing effective action plans.
Retrieve and deliver complaint call records upon client request.
Conduct side-by-side coaching for both site Ara and AML HQ to enhance performance.
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Job Details

Location Malaysia, Malaysia
Job Type Full time
Category Information and Record Clerks
Posted February 24, 2026
Deadline April 05, 2026

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