About the Role
Customer claim management as per SOP. • Sales return management & inventory control as per SOP • Initiation of corrective action to achieve claim PPM targets • Customer Query resolution & improve DSS score. • Control of NC product as SOP. • Communication of supplier quality issues & tracking closure. • Improve VPPM. • Segregation of mixed part & resolution as per part Identification. • 100% inspection of parts in case of customer complaint resolution. • Maintain the all the quality records as per IMS requirement. • Communication to concern dealers, CC Team, buyer, section in charge for issues. • Documents & Record updating as per defined format & frequency
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