Executive Manager - Customer Risk

Company Overview
Join a large, complex financial‑services environment focused on improving customer‑risk management, modernising financial crime capability and meeting regulatory expectations.

Role Overview As Executive Manager – Customer Risk, you will own the development, methodology and implementation of the dynamic Customer Risk Assessment (dCRA) framework and ensure it is explainable, scalable and regulatory‑ready.

Key Responsibilities

• Lead the strategy, design and documentation of the dCRA model
• Define methodology, data inputs, logic and governance
• Integrate dCRA with monitoring, ECDD and wider FC processes
• Review customer‑risk rating approaches and identify gaps
• Embed emerging AML/CTF obligations and industry best practice
• Work with Technology, Data and Transformation on system and data needs
• Prepare clear, regulator‑ready documentation and artefac...