ESRI Tech Support

Job Designation/Role: - Esri Technical Support

Job Description Summary/Overview:

• A skilled and initiative-taking Esri IT Support – professional with 1–3 years of hands-on experience in customized Esri GIS application support operations and incidents/ticketing workflows. The role involves providing technical support for GIS platforms, managing incidents and requests in troubleshooting system issues, and ensuring high availability and performance of Esri-based applications and infrastructure.
• The candidate will collaborate with internal IT teams, end users to resolve technical issues efficiently, improve service quality, and maintain operational excellence.

Job Description/Responsibilities:

IT Support & Incidents Management: -

• Provide support for Level 1 to 4 type of incidents/requests, technical support for Esri applications (ArcGIS Desktop, ArcGIS Pro, ArcGIS Server, Portal fo...